Customer Care Employees – Trained and empowered to understand our customers' needs; our Customer Care employees are well-prepared to answer your questions and make the repair process as pleasant as possible. They are trained to assess the damage to your vehicle, provide a cost estimate for the repairs that is as accurate as possible, describe the repair process to you, give a tour of our facility when requested, provide status reports on the repair of your vehicle, monitor the quality of the repairs in-process and prior to delivery, ensure speedy and seamless transition between vehicle drop-off and delivery, rental car needs, communication with the insurance companies and other steps in the repair process. They also obtain your feedback on the quality of our services to continuously improve our services.